Severity: 8192
Message: Creation of dynamic property CI_URI::$config is deprecated
Filename: core/URI.php
Line Number: 101
Backtrace:
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Router::$uri is deprecated
Filename: core/Router.php
Line Number: 127
Backtrace:
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$benchmark is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$hooks is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$config is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$log is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$utf8 is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$uri is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$exceptions is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$router is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$output is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$security is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$input is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$lang is deprecated
Filename: core/Controller.php
Line Number: 75
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$load is deprecated
Filename: core/Controller.php
Line Number: 78
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$db is deprecated
Filename: core/Loader.php
Line Number: 390
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_DB_mysqli_driver::$failover is deprecated
Filename: database/DB_driver.php
Line Number: 371
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::open($save_path, $name) should either be compatible with SessionHandlerInterface::open(string $path, string $name): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 132
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::close() should either be compatible with SessionHandlerInterface::close(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 290
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::read($session_id) should either be compatible with SessionHandlerInterface::read(string $id): string|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 164
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::write($session_id, $session_data) should either be compatible with SessionHandlerInterface::write(string $id, string $data): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 233
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::destroy($session_id) should either be compatible with SessionHandlerInterface::destroy(string $id): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 313
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Return type of CI_Session_files_driver::gc($maxlifetime) should either be compatible with SessionHandlerInterface::gc(int $max_lifetime): int|false, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice
Filename: drivers/Session_files_driver.php
Line Number: 354
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 284
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: session_set_cookie_params(): Session cookie parameters cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 291
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 306
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 316
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 317
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 318
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 319
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: ini_set(): Session ini settings cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 377
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: session_set_save_handler(): Session save handler cannot be changed after headers have already been sent
Filename: Session/Session.php
Line Number: 110
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: Warning
Message: session_start(): Session cannot be started after headers have already been sent
Filename: Session/Session.php
Line Number: 143
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$session is deprecated
Filename: core/Loader.php
Line Number: 1279
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$form_validation is deprecated
Filename: core/Loader.php
Line Number: 1279
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$home is deprecated
Filename: core/Loader.php
Line Number: 353
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$admin is deprecated
Filename: core/Loader.php
Line Number: 353
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 9
Function: __construct
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property Home::$pagination is deprecated
Filename: core/Loader.php
Line Number: 1279
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 14
Function: library
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$benchmark is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$hooks is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$config is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$log is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$utf8 is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$uri is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$exceptions is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$router is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$output is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$security is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$input is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$lang is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$load is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$db is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$session is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$form_validation is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$home is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$admin is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Severity: 8192
Message: Creation of dynamic property CI_Loader::$pagination is deprecated
Filename: core/Loader.php
Line Number: 925
Backtrace:
File: /home/dawns/public_html/application/controllers/Home.php
Line: 232
Function: view
File: /home/dawns/public_html/index.php
Line: 315
Function: require_once
Description : Calling UK small & medium size business and sale card payment solution Listen deeply to client needs and provide the services according to their need Explain benefit and usage Explain savings and how to use Email Presentation on product along with savings Share feedback with team and client Update product delivery status Resolve client query within 24hrs and update
Description : Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of team. Exceeding and meeting departmental objectives, including conversion targets, and lead generation. Creating sense of ownership within the employees and resolving employee issues, if any. Encouraging, supporting, and motivating actively one’s peer team. Looking constantly for development as well as continuous improvement for the entire team. Monitoring, organizing, and coaching team on a day-to-day basis. Communicating the company’s purpose, core values, vision to the front employees. Ensuring that the employees follow their schedules properly as designed. Striving for new ways continually, to increase the opportunities of sales. Handling escalated calls, complaints, questions, and queries as necessary. Facilitating cross-functional communication within employees for improved working condition. Creating a conducive work environment for all the call center’s employees. Carrying out team meetings and actively participating in the monthly and weekly meetings. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets. Handle attrition and shrinkage
Description : Participates in design of call monitoring formats and quality standards. Provide actionable data for agent improvement Coordinates and facilitates call calibration sessions for internal as well as external Monitoring calls of QA’S & providing them feedback on timely basis Prepares and analyzes quality reports for management staff review. Suggests training needs and developments Handling quality related escalations & taking action against the same on timely basis Contribute for the initial hiring and selecting process Coach and guide team to think proactively and encourage them to improve on process and productivity Handle attrition and shrinkage
Description : Manages calls from people residing in US and not able to speak fluent English Such US citizens / people staying in US need to speak to some interpreter who can translate their queries (related to medical / utility services / etc.) The agent will be responsible for providing interpretation services to customers through Voice Calling (Customer Service) Salary Range Arabic: 18,000 to 40,000 (Net) + Performance Incentives & Night Shift Allowance (Rs. 350 / day) Brazilian Portuguese / Burmese: 30,000 to 64,000 (Net) + Performance Incentives & Night Shift Allowance (Rs. 350 / day) Shiftwise Transport: Morning 7:30am to 4:30pm No Transport Afternoon 12pm to 9:00pm No Transport Afternoon 1:30pm to 10:30pm Home Drop for Female employees / Centralized drop for Male employees Afternoon 3:30pm to 12:30am Home Drop for all employees Evening 6:30pm to 3:30am Home Drop for all employee / Centralized pick up available from Thane and Borivali Station Evening 9:00pm to 6:00am No Transport Night 10:30pm to 7:30am Home pick up for Female employees / Centralized pickup for Male employees Night 12:30am to 9:30am Home pickup for all employees
Description : Handle incoming Call / Make calls and follow-up on customer concerns regarding Delivery, Refunds, Order Status, Cancellations, Returns, Billing, etc.
Description : Proactively manages projects through each stage of the process, within prescribed time frames and apprises Project Manager of production issues, concerns and/or delays Makes resource allocation/vendor selections for Language, DTP, and QC services based upon availability, qualifications and cost considerations while maintaining quality standards Formulates and fosters effective working relationships with vendors and ULG stakeholders to promote and continuously improve the service Acts as point of contact and liaison for vendor queries and responds appropriately and in a timely manner. Utilize TMS in accordance to internal procedure to assign work to resources, confirming correct instructions, reviews vendor invoices etc Ensures receipt, naming and placement of proper files from vendor in proper on-line directory within prescribed timeframes Maintains ongoing daily communication with PM and/or other departments and resources regarding project status Follows ULG Best Practices, adheres to regulations and uses appropriate systems. Takes responsibility for personal learning and training needs and effectively applies business specific technology Other duties as may be reasonably requested from time to time
Description : Set up new vendors in Octave and train suppliers in the use of Octave Provide continuous training as need arises and support to vendors on Octave Maintain an accurate vendor resource database by performing day-to-day maintenance as required including amending of all relevant contact Pricing information, and entering comments from Project and Quality Management Scope market, pre-qualify and recruit individual freelancers, boutique companies and DTP resources for verticals and language pairs determined by Operation teams, in line with our Global Vendor Management strategy Communicate vendor information to the site as needed Other duties as may be reasonably requested from time to time
Description : Take ownership of design projects, Design page layouts and templates Produce design assets for use in social media and marketing channels. Crafting and maintaining the design of the product Creating illustrations, icons, and setting the style for any elements Managing the design assets of the organization Develop and maintain consistent branding Collaborate with UX, marketing, engineering, and other teams Utilize data and analytics in making design decisions Work with front-end web developers to deploy designs Select and prepare imagery Create and maintain a database of design assets
Description : Assist in the formulation of strategies to build a lasting digital connection with consumers Plan and monitor the present company promotion on social media (Twitter, Facebook etc.) Launch maximum online adverts through Google Adwords, Facebook etc. to increase company and brand awareness Prepare online newsletters and promotional emails and organize their distribution through various channels Be actively involved in SEO efforts (keyword, image optimization etc.) Collaborate with designers to improve user experience Lead generation through social media, making creative by using photoshop, coral draw and other designing tools Candidate should be well versed in developing, implementing, tracking and optimizing digital marketing campaigns across all digital channels Specialized knowledge and experience with AdWords, Facebook Ads Manager, LinkedIn Campaign Manager, Instagram Ads, and other advertising platforms Should be able to create monthly reports to analyse campaign performance, spends, trends etc
Description : A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include ownership of business process manuals, query resolution breach coordination, complaint investigation Build strong partnership with teams in UK to identify ways of handling complex cases Identify, facilitate and implement process improvement ideas to improve efficiency Keep own knowledge up to date in relation to servicing/processing/compliance activities Perform analysis on complaints, breaches, process & audit fails and TCF issues to enhance the overall customer experience Ensure adherence of self Responsible for ensuring quality in the process through quality audits Conduct work stream audits to ensure compliance to process standards Ensure compliance to internal and external regulations through audits Ensure accurate and timely reporting Handling complex enquiries within agreed service levels Perform analysis on Regulatory Requirements to enhance the overall customer experience To support the overall objectives of Risk Management To conduct root cause analysis Be involved in projects as required Ensure adherence to the Training and Competency requirements