About Us
ConnectSource was founded in the year 2018.
Our Location
#Thane, Mumbai
Maharashtra, INDIA
Phone Contact
+91 7777099428
Email Us
contact@connectsource.co.in
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Description : Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Provide statistical and performance feedback and coaching on a regular basis to each team member. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with employees. Ensure complete participation and contribution in organization/process level initiatives (E.g.., Production, Quality) that may be implemented from time to time to improve quality and efficiency. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts.
Description : Lead and be the pioneers of the Inside Sales Department. Inspire students to learn and use coding and fundamentals of AI at a young age. Reach-out to prospect leads and update them about program. Follow up on prospects and map them to conversion. Conduct feedback sessions with parents/guardians. Contribute to product development basis feedback received from clients.
Description : Lead a team of 10 - 15 Inside Sales Associates to drive sales. Responsible to develop, deliver and implement the agreed annual sales plan and make short, medium, and long term sales strategies thereof. Manage the sales team and track their pipeline. Build an effective sales team that nurtures incoming leads and enhances the revenues. Lead Qualification and Sales pipeline analysis and reporting. Provide information to the Management by preparing short-term, long-term product sales forecasts and special reports & Analysis. Demonstrate ability to multi-task and manage multiple initiatives. Prove the value proposition and institutionalize pilots across the organization. Build regular communication plans with the team - questions, day to day problems, and oversee deliverables for quality and guideline compliance. Continuously improve quality of the customer experience by establishing a regular process of feedback loop and training. Conduct weekly reviews for performance and training. Involve the team in calling for negotiation and objection handling as and when required. Ensure strong Lead Management, and coach the team members to achieve the goals on business metrics. To assist the sales manager with sales strategy development and implementation. This includes developing strategic sales plans that expand the customer base and ensure the company maintains a strong presence in the industry.
Description : Protecting the content of our client by finding out the pirated version online.
Description : Develop and maintain daily, weekly and monthly operational analysis as it relates to volume. Report on operational metrics, conduct data and business analysis. Create and maintain daily operational scorecards to track and report on KPIs. Assist in volume forecast and capacity planning as needed. Provide support and maintenance to existing management information systems (MIS). Generate both periodic and ad hoc reports as needed. Involved in WFM.
Description : Promote company’s training programmes to potential students. Drive high-quality leads to the center for enrollments. Perform marketing and sales activities in order to drive enrollment and revenue for the center. Visit villages and create awareness about Edubridge through demos and distribution of marketing materials. Touch a high volume of leads and generate student database for current and future enrollments. Generate high-quality leads at villages and guide them to the center Counselor for further enquiry. Identify and develop Rural Network Partners and enable them to deliver the Edubridge message in their own village/area. Strategize and plan marketing activities with the Center Manager.
Description : Manage productivity requirements and implement strategies to improve production. Monitor daily production reports and proactively manage files as they approach SLA commitments. Ensure client dictated SLA's are adhered to. Assist in the clarification or resolution of issues as they arise between customers and operating personnel. Handle attrition and shrinkage.
Description : Excellent Communication skills. Work closely with and support technical teams. Takes responsibility for tasks and decisions as documented in all processes and procedures. Has willingness to update processes, training and procedures as required. English language proficiency required to support customers. Extremely skilled in documenting written troubleshooting steps or instructions. Strong customer service focus and enthusiasm for achieving excellence. Experience in resolving technical, systems and/or perception issues with customers. At least two years’ experience in a similar technical role. Technically minded, IT industry savvy, with the ability to quickly understand, converse with fluency and provide solutions to the intended audience. Motivated to demonstrate their technical service and support skills in the course of handling queries from the start of issue right through to final resolution. Exceptional troubleshooting methodology, both procedural and technical. Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary. Positive, collaborative and mature work attitude. Undergrad / Graduate with 2 yrs exp strictly in computer hardware troubleshooting with good written communication.
Description : Call monitoring and providing actionable insight. Through call monitoring, a QA analyst will gather information to help improve agent performance in the call center. Evaluation form that will be used to capture the information. Calibration sessions are required to ensure that all key departments are calibrated on what constitutes a quality call. Perform quality assurance reviews for Call Center Operations in Ocwen. Analyse findings from process reviews and develop reports to highlight trends/ opportunities for improvement. Make recommendations to help reduce process variation and eliminate errors. Track Business Unit responses for all findings identified from the process reviews. Work with Management and develop project plans to address opportunities identified through process reviews . Provide management with timely reports documenting observations from reviews . Ensure feedback provided to agents are clear and concise.
Description : Responsible for tap existing and new colleges and coaching classes to achieve monthly sales targets, identifying students from colleges and coaching centers for promoting 9 Campuses of IBS meeting targeted sales in the assigned area. Conducting various BTL activities to reach MBA aspirants. Line up seminars in colleges and coaching classes. Data collection and data procurement. Generating walk-ins for branch counselling activity. Telephonic counselling (at least 70 calls per day). Taking referrals from existing students. Re-enforce and maintain good relations with existing and prospective clients in order to solicit new business for the branch. Candidate also needs to work as a mentor with prospective students and he / she should be able to guide students properly about MBA entrance exams and admission process. Candidates should manage sales after services effectively so that students who have applied for IBS can be converted into final MBA admission. 50% field and 50% office job. Build proper & formal relation with student to ensure Admission at the end of the campaign.
ConnectSource was founded in the year 2018.
#Thane, Mumbai
Maharashtra, INDIA
+91 7777099428
contact@connectsource.co.in