About Us
ConnectSource was founded in the year 2018.
Our Location
#Thane, Mumbai
Maharashtra, INDIA
Phone Contact
+91 7777099428
Email Us
contact@connectsource.co.in
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Description : Manage productivity requirements and implement strategies to improve production. Monitor daily production reports and proactively manage files as they approach SLA commitments. Ensure client dictated SLA’s are adhered to. Assist in the clarification or resolution of issues as they arise between customers and operating personnel. Handle attrition and shrinkage.
Description : Ensure all incoming and outgoing customer leads are connected with through the calling app and lead conversion / sales maximisation to achieve sales target and drive profitability along with other business metrics, as communicated. Maintaining relationships with Customers and Venue Owners. Work with corporate team to market the venue, weddingz services and to execute any local marketing initiatives. Coordinate with the owner, caterer and decorator to ensure all commitments are delivered. Revenue management – to ensure revenue flow through healthy customer and owner relationships and execution of effective marketing solutions, as launched time to time. Ensure target achievement through revenue generation & collection effectively split across venues and products/packages tagged to them. To ensure smooth operations at the venue through stakeholder management (both internal and external). Supervising and ensuring smooth execution of events for an excellent customer experience. Signing authority for entering into contracts with customers for sales bookings on behalf of company. Vendor optimization – identification and negotiation of vendor rates for signing and approving contracts as per guidance from the central team.
Description : Gives constructive feedback to associates and derive action plan. Understands process/function goals and help the team to achieve them. Completing Call Monitoring and Feedbacks as per SLA or Internally defined. Conducting Calibration Sessions and initiating Action Plans for reducing Variance. Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project. Coach associates and peers on Quality tools pertaining to the project. Understand the impact of individual performance to meet / improve own targets Coordinating with the client on process related issues & updates. Ensure Adherence To Process Quality SLA's. Listen & clearly presents information. Present appropriate information in a clear and concise manner, both orally and in writing. Take others perspectives into account when communicating, negotiating or presenting arguments.
Description : Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential. Experience with Tableau/Power BI or other similar tools is a plus. Quality certification (e.g. Lean Six Sigma, TQM, etc.) is a plus. Project management certification (PMP, Prince2, etc.) is a plus. Flexible to work in a 24X7 shift environment (Night shifts & weekends based on scope). Candidates only from international accounts to be considered. Email/chat experience will be preferred. Graduate with minimum 5 years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.). Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams.
Description : Coach members on appropriate methods of achieving goals and developing necessary skills for desired results. It involves developing team members performance, offering constructive feedback and demonstrating the desired skills and expected work ethic. Manage post-sales experience and service for premium members of Shaadi SELECT category. Determine which team member excels at which task, delegate the needed tasks to the appropriate team member. Evaluate areas of opportunity and the apt steps to improve each and every team member. Set clear team goals and communicating how progress will be evaluated which will allow teams to work collaboratively. Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process. Maintain a good rapport with customers. Ensure customer retention and satisfaction to renew membership of each customer.
Description : Will be involved in Digital Strategy for Lead Generation and Visibility Campaigns. Should have worked with a team of SEO, SMO, PPC, ORM, Web designers, Graphic Designers, Content Writers. Should have managed budgets of minimum 10 Lacs per month for performance marketing. Should understand the Sales funnel very will. Should be well versed with digital analytics. Should be exposed to sales automation.
Description : Responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the team’s Performance.
Description : Solve queries & pitch for upgrade / retain existing customers of Dish TV connection
Description : Evaluate transcribed conversation utilizing proprietary software and compatible footpedal. Must maintain performance expectations, including attendance. Recognizes, interprets, and evaluates inconsistencies, discrepancies, and inaccuracies in recorded conversation, and actions appropriately. Flags reports requiring attention of agents and provides appropriate feedback and measures improvement. Uses reference materials appropriately and efficiently to facilitate the accuracy, clarity, and completeness of reports. Meets established quality and productivity standards with specified deadlines. Verifies information for accuracy and completeness. Compliance to SOP and department's protocol.
Description : Follow up on call with clients for fees. Preparing outstanding receivables MIS in excel. Preparing sales invoices. Develop and maintain strong relationships with clients & provide exceptional service.
ConnectSource was founded in the year 2018.
#Thane, Mumbai
Maharashtra, INDIA
+91 7777099428
contact@connectsource.co.in